FAQ
The utility bill is issued annually, usually within 6 to 12 months after the end of the billing period. You will receive it by December 31 of the following year at the latest. The aim is to have it ready before the summer holidays.
In urgent cases outside of our business hours, please contact the responsible service provider listed on the notice in the hallway.
Please send us your updated contact details in writing by email or via our contact form on the homepage—this will ensure that all your information remains up to date. We are currently setting up a customer portal, which will allow you to change your contact details directly online.
To ensure that you receive assistance quickly, we always accept all your requests. Depending on the subject matter, we may distribute your request within our company.
You can report damage using our contact form on the homepage, by email, or by phone. Please describe the damage as accurately as possible and attach photos if necessary. We are in the process of launching a customer portal that will allow you to report damage online in an uncomplicated manner.
Please refer to your last maintenance fee statement or the current budget for the amount of your monthly advance payment. We are in the process of launching a customer portal where you will find important documents such as the declaration of division, the budget, the housing allowance statement, and much more.
The owners’ meeting usually takes place once a year. You will receive an invitation in good time (at least 3 weeks in advance) with the location, time, and agenda.
Please make an appointment to inspect the documents at our office. In the future, you will be able to use our digital owners’ portal.
We, as the management company, commission these service providers. You will find the contact details on the notice board or on your statement. In future, you will also be able to find this information on our customer portal.
Costs depend on factors such as energy prices, your personal consumption, and general operating costs.
Measures affecting common property must be decided by the owners’ meeting. Please submit your motion in writing.
Please document the incident (date, time, type of disturbance, persons involved, and witnesses) and contact us. In the event of acute disturbances outside of our availability, the police may be called in.
Please check the declaration of division and the house rules. Short-term rentals may be excluded and may require the consent of the community.
Maintenance is carried out at fixed intervals. Information on this can be found on the notice board in the building or directly from our office.
We will send reminders for outstanding debts and, if necessary, take legal action. However, the owners’ association remains responsible for ongoing costs.
IIn areas subject to environmental protection, districts may have a right of first refusal on property sales.
For example, in the case of modernization, construction measures, or floor plan changes. Permits are more strictly regulated in these areas.
Berlin has strict rules for converting rental apartments into condominiums, especially in areas where housing is in short supply.
The KfW and IBB are the points of contact here, but there are also special Berlin subsidy programs.
These are heavily regulated in Berlin. Owners must ensure compliance.
Yes, especially in old neighborhoods. Measures often require approval and there are funding opportunities.
Get in Touch with Us
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Use the contact form to reach us directly.
Kerstin Bahnsen
Managing Parnter
Bernd Voigt Grundbesitz KG
Spichernstraße 15
10777 Berlin
Phone: +49 (0) 30 – 27 57 57 99-0
Email: kontakt@bv-grundbesitz.de
Please send invoices to: rechnung@bv-grundbesitz.de
Time-sensitive legal documents must be sent in paper form by post. Electronic submission are not sufficient.